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• Free delivery nationwide on orders R750+
• Orders under R750: R99 (general), R250 (appliances/flat-packed), R500 (semi or assembled furniture), R350 (services)
• Highest delivery fee applies per order
• Made-to-Order products: 3–4 weeks (see product page)
• In-stock items delivered in 3–5 working days
• Tracking provided once dispatched

Haven and Hammer Returns, Exchanges & Refunds Policy

We want every purchase to be a perfect fit. If it’s not, our process is simple and fair.

Returns

• Return unwanted items within 30 days if unused, undamaged, in original packaging, with all labels and accessories.
• Refunds processed 7–10 working days after inspection.
• Delivery and collection fees deducted if returning due to change of mind.

Exchanges

• Free exchanges within 30 days under the same conditions as returns.
• We collect the original item and deliver the replacement at no cost.
• If an exchange isn’t possible, a refund is issued.

Non-Returnable Items

• Electronic vouchers, used wallpaper or bedding, assembled furniture.

Damaged on Delivery

• Report immediately via our website.
• Free collection, then choose repair, replacement, or full refund.

Defective Products (Guarantee)

• Defects within warranty period eligible for repair, replacement, or refund.
• Not covered: normal wear and tear, misuse, corrosion, lack of care, unauthorized alterations, or items that don’t suit your preference.

Warranty

• Manufacturer/supplier warranty varies by product, listed on the product page.
• Coverage ranges from a few months up to 30 years.
• After expiry, repairs, replacements, or refunds are at the supplier’s discretion.

Coupons & Discounts

• Coupon value is forfeited if used; refunds only for amount actually paid.

Refunds

• Processed 7–10 working days after inspection.
• Change of mind: delivery, collection, and certain transaction fees deducted.
• Faulty, damaged, incorrect, or missing items: full refund with no deductions.

Quick Summary

• Free returns and exchanges within 30 days (unused, original packaging)
• Warranty on defects (up to 30 years depending on product)
• Free collection for valid returns
• Some items cannot be returned (vouchers, used bedding, wallpaper, assembled furniture)
• Refunds processed 7–10 working days

Shopping with Haven and Hammer is worry-free: keep what you love, exchange or return the rest — we’ll make it easy.

Haven and Hammer Club – Earn Rewards

• Earn Points: Every R1 spent = 1 point (1 point = R0.01).
• First order: 750 bonus points + points from your purchase.
• All other orders: 250 points per order + points from your purchase.
• How to Earn: Points are automatically added once your order is marked completed (delivered). You must be logged in; guests do not earn points.
• Redeem Points: You must be logged in to see and use points at checkout. Can combine with voucher codes.
• Validity: Points do not expire. Adjust if purchases change. Not for decorators or wholesale clients.

Start earning today – every purchase counts!