Moonsy rug- grey reversible- 160x240cm
R3,899.00
GUARENTEED SAFE & SECURE CHECKOUT
Shipping
Product Information
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Dimensions
N/A
Delivery
- Free delivery nationwide on orders R750+
- Orders under R750: R99 (general), R250 (appliances/flat-packed), R500 (semi or assembled furniture), R350 (services)
- Highest delivery fee applies per order
- Made-to-Order products: 3–4 weeks (see product page)
- In-stock items delivered in 3–5 working days
- Tracking provided once dispatched
Returns
Haven and Hammer Returns, Exchanges & Refunds Policy
We want every purchase to be a perfect fit. If it’s not, our process is simple and fair.
Returns
- Return unwanted items within 30 days if unused, undamaged, in original packaging, with all labels and accessories.
- Refunds processed 7–10 working days after inspection.
- Delivery and collection fees deducted if returning due to change of mind.
Exchanges
- Free exchanges within 30 days under the same conditions as returns.
- We collect the original item and deliver the replacement at no cost.
- If an exchange isn’t possible, a refund is issued.
Non-Returnable Items
- Electronic vouchers, used wallpaper or bedding, assembled furniture.
Damaged on Delivery
- Report immediately via our website.
- Free collection, then choose repair, replacement, or full refund.
Defective Products (Guarantee)
- Defects within warranty period eligible for repair, replacement, or refund.
- Not covered: normal wear and tear, misuse, corrosion, lack of care, unauthorized alterations, or items that don’t suit your preference.
Warranty
- Manufacturer/supplier warranty varies by product, listed on the product page.
- Coverage ranges from a few months up to 30 years.
- After expiry, repairs, replacements, or refunds are at the supplier’s discretion.
Coupons & Discounts
- Coupon value is forfeited if used; refunds only for amount actually paid.
Refunds
- Processed 7–10 working days after inspection.
- Change of mind: delivery, collection, and certain transaction fees deducted.
- Faulty, damaged, incorrect, or missing items: full refund with no deductions.
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Quick Summary
- Free returns and exchanges within 30 days (unused, original packaging)
- Warranty on defects (up to 30 years depending on product)
- Free collection for valid returns
- Some items cannot be returned (vouchers, used bedding, wallpaper, assembled furniture)
- Refunds processed 7–10 working days
Shopping with Haven and Hammer is worry-free: keep what you love, exchange or return the rest — we’ll make it easy.
Haven and Hammer Club
Haven and Hammer Club – Earn Rewards
- Earn Points: Every R1 spent = 1 point (1 point = R0.01).
- First order: 750 bonus points + points from your purchase.
- All other orders: 250 points per order + points from your purchase.
- How to Earn: Points are automatically added once your order is marked completed (delivered). You must be logged in; guests do not earn points.
- Redeem Points: You must be logged in to see and use points at checkout. Can combine with voucher codes.
- Validity: Points do not expire. Adjust if purchases change. Not for decorators or wholesale clients.
Start earning today – every purchase counts!
